The Daily Mail reported that victims of the scam had been charged over £300 for calls lasting 12 hours that they did not make themselves. Customers have phoned back a 0845 or 0843 number and are then presented with a large bill. Their phone is then blocked as a result of high usage. So far, all of these cases have involved Vodafone.
The call lasts for a fraction of a second and is recorded on handsets as a missed call. No voicemail is left.
If you have been a victim of the scam, please email firstname.lastname@example.org of phone 0203 615 1866.
Vodafone has insisted that this is not their fault. The company have continued to charges victims of the scam. Ofcom, the communications watchdog, has launched an investigation.
There is little idea of how the scam works so far. One theory is that hackers have accessed personal accounts and made fraudulent calls in customers’ names. Vodafone reports that this is not the case.
If you have received a phone call from a 0845 number or 0843, check with bill with your provider as soon as you can to determine if you have been a victim of the scam.